"Shocking levels of incompetence"

I request a repeat prescription from this surgery every month. In the last two years not a single one of these requests has been without either, a) some sort of mistake (medication missing) or b) ignored entirely.

I have been forced to submit my requests via email and in this time I haven't had a single reply confirmation or response to say that the request has been processed. It is total guess work, a complete lottery as to whether my prescription has been processed at all. Most recently I came to the pharmacy several days after submitting the email request to find it had been ignored, so i rang to complain / remind about the request. I came back a 2nd time some days later to find that there were items missing from the prescription. If this were a one off then i could forgive it, but it is literally every single time.

Awful