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Care Opinion

Phone first experience

Posted By giraffe70

"Phone first experience"

About: Lagan Valley Hospital / Urgent Care Centre

(as a service user),

I rang Lagan Valley phone first yesterday at 8:30am and gave my details to receptionist, and was put through to doctor in ED straight away. I was asked to attend at 11:30 and was seen very promptly, triaged and x-rayed, and treated, and was leaving the building by 12:15.

Such a brilliant, efficient and seamless experience as opposed to long, long waits which I had previously had in other Emergency Departments

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust nearly 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 05/08/2022 at 09:32
Published on Care Opinion at 09:32

picture of Conor Campbell

Hi giraffe70

Thank you for sharing your experience.

Great to hear how Lagan Valley Hospital's Phone First Service has worked well for you.

your positive feedback has been shared to the team and is greatly appreciated.

Best wishes

Conor

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