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Care Opinion

Transport worries

Posted By paprikajs43

"Transport worries"

About: Falmouth Community Hospital / Ophthalmology Royal Cornwall Hospital (Treliske) / Ophthalmology

(as a service user),

In April I attended the eye clinic at Royal Cornwall Hospital, Truro and this month the glaucoma assessment clinic at the same hospital. Also this month an appointment at the Falmouth health centre. Everyone I saw on each occasion were extremely helpful in explaining things and answering any questions and I am very happy regarding that. What I am not happy about is the distances travelled to get to these appointments. For Truro, it meant a round trip of 56 miles on each occasion. I had to get a bus into Penzance, a train to Truro, then a bus to the hospital. And then do it in reverse to get back home.

As my appointment at Falmouth was for 10:00 am It would have been impossible by public transport. So my son took a day off to drive me there and back.

Why, when we have a perfectly good hospital In Penzance can't these and more clinics be held there? This would save the worry of transport not to mention the time involved. It is not easy, If like me, you are in your mid eighties.

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Responses

Response from Karen Bowers, Eye Unit Sister, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Karen Bowers
Eye Unit Sister,
Royal Cornwall Hospitals NHS Trust

Submitted on 09/08/2022 at 13:37
Published on Care Opinion at 14:02

Dear Paprikajs43

Thank you for taking the time to send us feedback with regard to your recent experiences.

I am also grateful for the praise you have for the team, and I will feed this back during our safety huddles.

I am sorry that you have found the distance that you have had to travel to these clinics difficult, I will discuss with the booking team and service lead so that we always book the patient to the most appropriate clinic where ever possible.

Please accept our apologies for any distress caused.

Kind regards

Karen Bowers

Dept Sister

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 15/08/2022 at 13:08
Published on Care Opinion at 13:08

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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