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good communication

Posted By Niamhh1

"good communication"

About: Lurgan Hospital / Ward 1 (Stroke care)

(as a staff member posting for a patient/service user),

Staff are all very approachable and pleasant, no bad words to say about any of them. The food is just alright, I have had better hospital food but I have definitely had worse. The cleanliness is brilliant, and all of the facilities are great, no issues.

Communication is always good, nurses and doctors are always great at explaining things to me.

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Responses

Response from James Gilpin, Stroke Service Improvement Lead, Southern Health and Social Care Trust nearly 2 years ago
James Gilpin
Stroke Service Improvement Lead,
Southern Health and Social Care Trust

Submitted on 04/08/2022 at 16:46
Published on Care Opinion at 16:46

picture of James Gilpin

Good afternoon,

Sorry to hear that you have been unwell, I hope you are well on your way to recovery.

I'm pleased to hear that you are being well looked after by the clinical Team, this feedback will be passed onto them.

It is great to hear that the cleanliness is really good, sorry to hear that you feel the food could be improved. Our Teams work hard to give a high quality, varied diet.

May I wish you a speedy recovery,

James

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Response from Sinead Morrow, Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services, Southern Health and Social Care Trust nearly 2 years ago
Sinead Morrow
Lead Nurse - Lurgan and South Tyrone Hospital, Adult Community Services,
Southern Health and Social Care Trust

Submitted on 05/08/2022 at 16:10
Published on Care Opinion at 16:10

Good afternoon, thank you for this feedback.

I am so happy this is your experience in our ward..

I will be delighted to share your kind words with the team.

I will also discuss the meals with the catering manager.

Many Thanks Sinead

Sinead Morrow

Acting Nurse Manager

Non Acute Hospitals

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