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Appointment cancelled no notification letter…

Story from nhs.uk

"Appointment cancelled no notification letter…"

About: Leicester General Hospital

I received a cancellation letter changing my appointment to see the consultant from 11.30am to 3.50pm on 1st August. When I arrived I was told it had been cancelled to 10th October, I had not received a letter in writing. Got told I was contacted by phone x1 last week which I did not answer as I work shifts, no voicemail left. It would have been from an unknown number. I was told a letter wasn't sent as it would have not arrived in time. I have paid £3 car parking, changed shifts at work and completed a 45 minute trip to get here, as I do not live locally. This is extremely frustrating and very poor communication from the clinic booking service.

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Responses

Response from Leicester General Hospital nearly 2 years ago
Leicester General Hospital

Submitted on 16/08/2022 at 17:23
Published on nhs.uk at 17:24

Dear Sharon,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to:

Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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