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Utterly Utterly Garbage Hospital

Story from nhs.uk

"Utterly Utterly Garbage Hospital "

About: London Independent Hospital

I was referred to this hospital via the NHS. Having had a scan in early May 2022, I was given a follow up appointment in July 2022 (after 3.5 months). When I requested the results of the scan myself - I was told that I will have to wait to see the doctor to find out about the scan results. So - I had to wait 3.5 months for a scan result. This is Garbage service no. 1

Then, in mid-July, I get a letter saying that my appointment has been cancelled. With absolutely no reason given. Wow...

Garbage service no. 2.

The rescheduled appointment they have given me is in October 2022. That is a further 3 months from now. Which means, I will have to wait 7 months to find out the outcome of a scan I have had. Garbage service no. 3

And finally, every-time you ring this useless hospital, and select the NHS appointments option, you are basically on hold until eternity. As soon as you select the private outpatients option, miraculously your call gets answered (Garbage service no. 4)

That tells you everything about this hospital really.

Whilst on hold, the automated voice keeps on saying that London Independent Hospital is the Private Hospital Group of the Year. Talk about blowing hot air up your back side. Even if I wanted to go for private treatment, I would never use this hospital because of the apathy they have shown to NHS patients.

Garbage Hospital of the Year

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Responses

Response from London Independent Hospital nearly 2 years ago
London Independent Hospital

Submitted on 02/08/2022 at 12:12
Published on nhs.uk at 21:13

Dear Rajiv,

Thank you for taking the time to share your feedback and I am sorry that it has not been a more positive experience.

Due to the high demand we are currently experiencing and some ongoing upgrades to our diagnostic equipment, some of our patients have experienced delays. We are confident however, that once these upgrades have been completed, our patients will experience a faster and smoother service.

We are sorry that your appointment had to be cancelled. Whilst we are not always able to share sensitive details as to the reasons for this, you should have been given some clarity and peace of mind as to the reason for the cancellation, which I have raised with the relevant team. I am pleased that the team were able to offer you an alternative appointment but can appreciate that it must have been incredibly frustrating that you have to wait for a new appointment. Additionally, we are aware of some challenges with the phones, however these are slowly improving. Please be rest assured that we do not have different phone lines for our patients, regardless of whether they are an NHS or private patient, however we do have specialist teams dealing with different issues, which experience different demands throughout the day. If you are still trying to get a resolution, I do encourage you to email us at LIHPatientFeedback@bmihealthcare.co.uk.

Best wishes

Team at The London Independent Hospital

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