"Unprofessional"

Attended an appointment today, they were half an hour late, even though I was the first patient after lunch. Receptions told me that they didn't go to lunch until 10min before my appointment, which was a lie as I was half an hour early to my appointment and they had already gone to lunch and the department was empty. When it was finally my appointment, no apologies from the consultant and my comsultation was finished within 3/4min. What a waste of time and very unprofessional staff. I chose North Middlesex as they were the first available appointment, now it makes sense why they have more availabilities than other hospitals.