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Long wait in ED with a 21-month-old

Posted By geminiqy48

"Long wait in ED with a 21-month-old"

About: The Ulster Hospital / Emergency Department

(as a parent/guardian),

So my daughter took a rash at minight. It wouldn't disappear under a glass, straight to A&E at 3.50am. Didn't get seen until 8am. 4 hours and 10 mins with a 21 month old. Difficult was not the word.

The A&E is so cramped, people were coming in with fluid bags attached to them, not the environment you want your child being forced into. Coffee machine wasn't working. We had been waiting 3 hours and I went up and asked how much longer it would be, only to be told I don't know at the reception desk. Not a bit of care.

When we finally did get seen by doctors in the children's hospital bit, staff were fantastic. Co Down needs another A&E for sure. Maybe rethink children coming in at night. How it can be more accommodating for them.

I felt waiting times and environment were appalling for anyone, never mind children.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust nearly 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 05/08/2022 at 09:52
Published on Care Opinion at 09:52

picture of Conor Campbell

Hi geminiqy48

Thank you for sharing your experience.

I appreciate the frustrations around your experience at Emergency Department and apologise to you and your child for each element that could have been better.

It's great to hear that you were happy with the quality of care received.

Your feedback has been shared to Emergency Department leadership for consideration and response.

If you would like to be involved in Trust activity to improve the patient's experience, please email me at conor.campbell@setrust.hscni.net with your contact information.

I hope that your daughter is doing well.

Best wishes

Conor

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