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Waste of time and tax payer’s money

Story from nhs.uk

"Waste of time and tax payer’s money"

About: St James Medical Practice Limited

I am a cardiac patient and expecting a scan letter from my cardiologist. I moved home last month and tried to change my home address with cardiology who mentioned that it’s only GP who will update this record. I tried to get both parties on conference call to sort it out. Cardiology department agreed. After 25 minutes wait I got the GP receptions on line and the moment I tried to merge the call, the receptions drop my call. Really frustrating and still not sure if I will get my scan letter.

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Responses

Response from St James Medical Practice Limited nearly 2 years ago
St James Medical Practice Limited

Submitted on 29/07/2022 at 08:11
Published on nhs.uk at 16:28

Thank you for your response, but don't you think that if you had informed the surgery before this happened it could have been avoided, instead you have wasted the cardiologist's time and you have wasted our time, because now we have to track you down to give you your results. If you have moved out of our area then it will cause even more complications as we will not be able to refer you to our regular hospitals. Our Receptionists don't just drop phone calls for the fun of it, I suspect it happened because of the location you were at. Oh and by the way we all pay taxes. Practice Manager

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