"Phone appointment"

I had a positive poo sample and got a letter telling me that and saying I would be having a  colonoscopy. As I'd had more than 2 scopes that had been unsuccessful I contacted the hospital to explain this, and was told this would be passed onto the appropriate person. I had my phone appointment yesterday with a very pleasant staff member who obviously did not have the information I had given a few weeks ago. 

As I was quite worried about all of this I was disappointed that I was no further on and have now to wait to hear about what has to happen although I am sure it will be a scan.I have had issues with my bowel for some time and felt that if my history had been checked it would have made that appointment more productive.