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Excellent treatment from the NHS

Posted By Blindside Pirate

"Excellent treatment from the NHS"

About: St Michael's Hospital / Trauma & Orthopaedics (including fracture/hand clinic)

(as the patient),

Following the fracture of my left arm and right hand I was given hand/arm physiotherapy at St Michaels Hospital in Hayle, Cornwall.  My physio was Helen.  She, along with the service, was absolutely excellent.

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Responses

Response from Laura Fletcher, Clinical Pathway Navigator, Clinical Oncology, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Laura Fletcher
Clinical Pathway Navigator, Clinical Oncology,
Royal Cornwall Hospitals NHS Trust

Submitted on 04/08/2022 at 16:11
Published on Care Opinion at 16:11

picture of Laura Fletcher

Dear Blindside Pirate,

Thank you so much for your feedback regarding your treatment at St Michael's Hospital. Please accept my apologies for the delay in responding to you.

I am glad to hear that you had such excellent service from Helen, who has been notified personally of your story through our Learning from Excellence program. I will ensure that your story is forwarded to the whole team at St Michael's Hospital as I'm sure they will enjoy hearing your personal story.

Kind regards,

Laura

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 04/08/2022 at 17:09
Published on Care Opinion at 17:09

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 05/08/2022 at 08:44
Published on Care Opinion at 08:44

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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