"Inadequate Service"

Pre-Covid I managed to obtain an in-person visit. The condition was misdiagnosed and I was eventually treated privately at the Royal Free Hospital in London. I tried to make an in-person appointment in May of this year. After waiting for 55 minutes in the telephone queue the respondent told me to see the pharmacist. When I complained the respondent told me I was free to change surgeries if I did t like the service provided. The pharmacist subsequently told me I needed a doctor’s visit. I want to enrol with a private GP but have been informed by a colleague that there is a waiting list as private GPS in our area are fully subscribed. I feel helpless as I am a taxpayer who rarely visits the doctor.