"The nurse lack of working moral and poor service"

The nurse’s attitude is a shame of this occupation. The doctor proscribed me an oral swab test for bacterial culture test but the nurse on that day rejected to do a swab for me. She asks me to swab by myself. How can I get a proper sample? Also, she put me in a very late time slot. I came on Friday and she book me in for the week after Wednesday. The thing is there are many free time slots before Wednesday. So finally I asked her to book me in on Monday. The nurse I talk to was very lazy and layback attitude. Not feeling well treated after met this nurse. On the day I came for swab test. The test was not mentioned by nurse. They didn’t even put my proscription in their folder. So I had to wait half an hour during they checked what test was being proscribed. Finally, I was told I need to contact the doctor again for another prescription cause they don’t have a record of this. So disappointed I Hope this situation can improve. I didn’t eat breakfast for the test until 10:40 and finally, get nothing done. But on the booking system no online trace for any test being booked? After a week I call back for the result, I had been told by the reception I need call the doctor's Secretary to get a copy of my result. It just made the procedure not convenient for patients and also I can feel staff work there are not willing to help if you got any problems or concerns.