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"Wonderful care from every part of the hospital "

About: Whipps Cross University Hospital

I came in on 19/07 to the A&E with extreme abdomen and back pain. All the staff that handled me were extremely professional and did all they could. You can see they are very busy and understaffed but they always to their 100% best to make you feel comfortable and to help with your needs. The HCA on Rowan ward in bay 4 or bay D (who i cannot name due to the rules) is absolutely exceptional and goes out of her way to make sure each and every patient is cleaned, comfortable, watered, fed and her bay is always clean, she keeps a tight ship and is very caring. She made my stay here so much the better and she let us all know to ask her for anything. She goes above and beyond with a smile on her face and willing to help anyone. All the staff and doctors deserve alot of rewards as I see they work very hard. Thank you for nursing me back to health. This is definitely the most positive stay I have had in any hospital. Thank you all

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Responses

Response from Whipps Cross University Hospital nearly 2 years ago
Whipps Cross University Hospital
Submitted on 25/07/2022 at 06:27
Published on nhs.uk at 08:31


Dear Tasha

Thank you very much for taking the time to send us such positive feedback following your recent stay on Rowan Ward at Whipps Cross Hospital. We are pleased to read that the HCA allocated to your area was warm, caring, efficient and in your words "kept a tight ship". Your comments regarding the staff and doctors has also been noted. We will share your kind words with the Team.

Best wishes to you

Central Complaints Team

Barts Health NHS Trust

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