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Full marks to everyone for making a difficult day very easy

Posted By Grateful Live

"Full marks to everyone for making a difficult day very easy"

About: Royal Cornwall Hospital (Treliske) / Outpatient Services

(as the patient),

My experience as an outpatient. I had to have an endoscopy and colonoscopy. Wonderful staff, Dr Mitchell. Nurses Julious, Catriona and another whose name I didn't catch. 

They put me at ease and dealt with me like I had a brain! Very skilled and made it all easy and pain free.  Full marks to everyone for making a difficult day very easy. 

Thank you all

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Responses

Response from Anna Betts, Deputy Sister, Endoscopy Department, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Anna Betts
Deputy Sister, Endoscopy Department,
Royal Cornwall Hospitals NHS Trust

Submitted on 29/07/2022 at 12:21
Published on Care Opinion at 12:21

Hi Grateful Live,

Thank you so much for taking the time out of your day to leave us feedback, we really do appreciate it.

I am glad to hear that you had such a positive experience during your appointment.

I will make sure that this is shared with the wider team.

Thank you once again,


Anna Betts

Deputy sister

Endoscopy unit

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 29/07/2022 at 12:55
Published on Care Opinion at 12:55

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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