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The care & attention staff gave was second to none.

Posted By foxtrotqc49

"The care & attention staff gave was second to none."

About: Craigavon Area Hospital / Emergency Department Craigavon Area Hospital / Radiography services Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

After feeling very strange at home one morning my daughter rang the Ambulance as she thought I had Stroke Symptoms. The ambulance was here in 10 minutes which was fantastic. The team was waiting in the hospital for me and I was assessed immediately.

I got an emergency CT scan and blood busting infusion almost immediately. The care and attention that the staff gave to me in Craigavon Hospital was second to none . The wonderful NHS were brilliant and thankfully I made a full recovery. 

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Responses

Response from Demi McKay, Personal Public Involvement & Patient Experience, Quality & Safety Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Demi McKay
Personal Public Involvement & Patient Experience, Quality & Safety Improvement,
Northern Ireland Ambulance Service

work with service users of NIAS, chair of stakeholder forum events

Submitted on 26/07/2022 at 14:51
Published on Care Opinion at 14:51

picture of Demi McKay

Hi Foxtrotqc49

Thank you for taking the time to share your very kind feedback and for detailing your experience with all staff you have mentioned. Specifically, the 999 control staff and paramedics who would have been on the phone with your daughter and at the scene, during what would have undoubtedly been a worrying time for you and your daughter.

I am most delighted to hear about the quick intervention made by paramedics on scene and for the swift conveyance to Craigavon.

I would very much like to share your positive experience with NIAS staff and to identify the right people I require some extra details from you. I can be contacted at details demi.mckay@nias.hscni.net - I look forward to hearing from you and hope you continue to make a good recovery.

Best wishes

Demi McKay

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Response from James Gilpin, Stroke Service Improvement Lead, Southern Health and Social Care Trust nearly 2 years ago
James Gilpin
Stroke Service Improvement Lead,
Southern Health and Social Care Trust

Submitted on 26/07/2022 at 18:11
Published on Care Opinion at 18:11

picture of James Gilpin

Hi Foxtrotqc49,

Thank you for taking the time to give us your valuable feedback. I'm sorry to hear that you have been unwell. It is great to hear however, that you have made a full recovery.
I am so happy to hear that you were very appreciative of your care during your illness. I will pass on your comments to the Team caring for you.
Take care,
James

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