"Good luck if you need an appointment"

Unfortunately I'm struggling to understand how this is allowed to be called a GP surgery purely based on the fact that you cannot get an appointment. We have been trying for 3 weeks (every working day) from 8am & when/if you manage to get through all of the appointments have gone. We explained that the call is for our elderly parent & they had a pharmasist call her to give advice, the advice was that she must speak with a GP if the symptoms didn't clear up which obviously they haven't and the need for an appointment. In a last effort to get any kind of an appointment we have now made an online appointment which is 4 weeks away so all in all 7 weeks from first trying to get an appointment. Considering her age and how poor her health is, it's frightening to think that she cannot even get to see/speak to anyone for that length of time & to suggest that she gets a taxi to wait outside for them to open on the "off chance" she can get an appointment that way is on the verge of laughable, she's frail with very limited mobility. Covid may well be a contributing factor to their issues but the Management really needs to have a plan for moving foward, we totally understand that face to face appointments are restricted but to not provide telephone appointments either is dangerous and quite literally playing with peoples lives.