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Holiday care

Posted By ophiuchusdw53

"Holiday care"

About: NHS 24 / NHS 24 (111 service) Raigmore Hospital / Accident & Emergency

(as a parent/guardian),

We were on holiday in Aviemore when my daughter had an issue with her ears. After ringing 111 at early in the morning, she had an appointment at Raigmore minor injuries an hour and a half later and we were back in our holiday accommodation by 11am. I was so impressed by how quickly this was dealt with especially in the current climate. 

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 nearly 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 26/07/2022 at 14:29
Published on Care Opinion at 14:29

picture of Shona Lawrence

Dear ophiuchusdw53

Thank you so much for sharing your experience on Care Opinion. I'm sorry to learn your daughter had an issue with her ears, especially when on holiday.

It sounds as though she received fantastic seamless care quickly which was great. I hoped it enabled you all to enjoy the rest of your holiday.

Feedback such as yours is great to see, especially, as you say, in the current climate when services are stretched. I'm pleased we manged your daughter's care effectively and efficiently which is what we strive to do for all patients. I'm sure my colleagues within the Minor Injuries Unit will be delighted to see your feedback also.

If you care to expand on your experience of calling 111, then it would be good to hear further from you. You can contact me on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk

Thanks again for taking the time to contact Care Opinion.

Best wishes to you all.

Kind regards

Shona

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