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Care Opinion

Poor service

Story from nhs.uk

"Poor service"

About: Braintree Community Hospital

Very frustrating experience dealing with this department after 4 months dealing with them for skin condition they gave me an appointment on hottest day of the year knowing full well that physical issues and weakened immune system that they can't help me and have referral me to Broomfield which there is a 12 month waiting list! Ridiculous. Now I have to put up with this skin condition for 12 months before I can see anyone I'm very upset and disappointed in the way I have been treated

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Responses

Response from Kelley-Elle Carvalho, Patient Experience Coordinator, Mid Essex Hospital Services NHS Trust nearly 2 years ago
Kelley-Elle Carvalho
Patient Experience Coordinator,
Mid Essex Hospital Services NHS Trust

Submitted on 29/07/2022 at 11:17
Published on Care Opinion at 11:17

Good morning,

Thank you for leaving your feedback, we are sorry to hear this.

Please can you contact our PALS & Complaints team via the below contact details, they will be able to follow up your concerns.

Telephone: 01245 514130

PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays).

Email: mse.public.response@nhs.net

Kind regards,

Patient Experience Team

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