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Care Opinion

Lack of follow up from dr

Posted By NDee1973

"Lack of follow up from dr"

About: General practices in Fife Victoria Hospital / Rapid Cancer Diagnostic Service (RCDS)

(as a service user),

Went to doctors about lumps in groin, stomach, swollen feet & dramatic weight loss which am sure was 9kg in 6mnths, so doctor referred me to ecdc to be on safe side & within 1 to 2 weeks I had appointment, I felt nervous but my daughter the staff at ecdc made me feel so at ease talking about everything about why I was referred etc and what was going to happen next etc, which was ct scan & all went ok with that too.

Appointment again was quick in coming through & results too which made me feel better, my only disappointment is that my own surgery doctor that referred me has never contacted me since been at ecdc about the letter they have sent detailing how I got on at ecdc etc, I have own letter sent to me but just dont know what step is with my own doctor as been 3 or 4 weeks since I was at clinic but still no word from my doctor, but so grateful of everyone at ecdc for been very warm & welcoming with me.

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife nearly 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 26/07/2022 at 08:36
Published on Care Opinion at 08:36

picture of Siobhan Mcilroy

Dear NDee1973

Thank you for taking the time to post on Care opinion and provide feedback. I am pleased to hear that your experience with ECDC was positive and I am sure the team will be delighted to know that they helped to make you feel at ease during your appointment.

I am sorry to hear that you are disappointed that your have not been contacted by your own doctor. Can you please contact me and provide me with your details (name, date of birth, GP surgery so that this can be looked into further. Thank you Siobhan McIlroy, Head of Patient Experience (email: smcilroy@nhs.scot)

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Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife nearly 2 years ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 26/07/2022 at 19:12
Published on Care Opinion at 19:12

Dear NDee1973

Thank you for taking the time to share your patient experience and comments. Its lovely to read that the ECDC team made you feel reassured and treated you with respect. Thank you for sharing with us that investigations and results were discusses with you and your daughter and supported by a letter to you explaining the outcome.

I am sincerely sorry that you do not know what the next step with you GP is and I note that our head of patient experience has invited you to contact her to address this.

May I take this opportunity to wish you well for the future.

Warm wishes

Murdina

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