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"Professional and highly skilled referral for possible cancer"

About: North Devon District Hospital / Oral & Maxillofacial Surgery

(as a service user),

I had a 2 week referral for possible cancer of the tongue. I was contacted the day before I was seen to inform me that an extra clinic was being held.

I was seen within 2 minutes of my appointment time, which was much appreciated since nobody wants to sit and worry about possible cancer for too long.

I was seen by Alex and Nigel who did everything they possibly could to put me at ease before my thorough clinical examination. My questions were answered honestly and expertly and I was offered a biopsy for further reassurance if I needed it, which I didn’t. Photos were taken and explained and I was shown pictures in a book to aid understanding.

I can’t praise Alex and Nigel highly enough. They were professional, highly skilled and did everything possible to minimise the anxiety of the experience. Great job, thank you!

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Responses

Response from Jennifer Smallridge, Senior Dental Nurse Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust nearly 2 years ago
Jennifer Smallridge
Senior Dental Nurse Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 26/07/2022 at 13:13
Published on Care Opinion at 13:13


picture of Jennifer Smallridge

Mrsrrocks

Thank you for taking the time to tell us your story of your recent experience in our department. We appreciate how much of a worry it is when you are referred because of the possibility of a cancer. Therefore, I'm so pleased to hear that we were able to alleviate your anxiety by seeing you promptly.

Thank you for telling us that you appreciated that your clinical examination and the explanation of your condition was reinforced with the aid of photos and textbook pictures. This is something that may well be appreciated by other patients, so is good to know.

I am delighted that your outcome is a positive one.

I will pass on your kind comments to Alex and Nigel and thanks once again for such useful feedback.

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