"Excellent service"

I went in for an endoscopy, the receptionist was very helpful, polite and professional she even moved the seat out of the sun into a cooler area. Every one of the nursing staff were polite, friendly, professional and put me at ease as I was a bit nervous. They explained everything that was going to happen and made sure I understood. They went through the checklist and asked the relevant questions and whether I wanted sedation before proceeding. They kept me informed of what was happening throughout and kept me calm. When it was over I was offered a hot or cold drink and something to eat. My wife was phoned and told what time I would be finished so she could come and collect me. Before I left I was given the discharge instructions and gastroscopy report and a follow up appointment to be arranged and letter sent to my GP. Excellent service.