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Terrible service insensitive, treatment of…

Story from nhs.uk

"Terrible service insensitive, treatment of…"

About: Banbury Cross Health Centre

After 3 telephone appointments, one face to face appointment, hours spent trying to get appointments, I finally get a prescription for hrt - today I go to the pharmacy to be told ‘we don’t have it’ no ide when we will have it try somewhere else This practice does not know how to treat menopausal women and indeed don’t seem to care

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Responses

Response from Banbury Cross Health Centre nearly 2 years ago
Banbury Cross Health Centre

Submitted on 21/07/2022 at 11:55
Published on nhs.uk at 17:57

Dear Tina

Thank you for taking the time to leave a review.

We are sorry to hear that you have had a problem obtaining your prescription. There is a national shortage of some HRT medication and sadly, this is outside of our control. We work with local pharmacies to communicate about current supplies and we are of course happy to help you in this regard.

We care about all our patients at BCHC and we are happy to help.

Kindest and best regards

Jennifer Nichols

Practice Manager

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