This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poorly organised

Story from nhs.uk

"Poorly organised "

About: Frimley Park Hospital (Frimley)

So I called to reschedule an appointment and after waiting 1hour in the queue someone picked up and transferred to wait In the stupid queue for another hour that’s ridiculous and it not helpful at all it’s just making patients life even more difficult

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Frimley Park Hospital nearly 2 years ago
Frimley Park Hospital

Submitted on 20/07/2022 at 13:42
Published on nhs.uk at 21:21

Dear Anonymous,

Thank you very much for taking the time to let us know about your recent experience. This is not the level of service we strive to deliver every day nor the experience of most of out patients.

However I acknowledge that your experience was not that of the majority of our patients and would ask you to please accept my sincere apologies.

I will share your feedback appropriately internally where it will be used to try to improve the patient experience.

Kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k