"Empathy dignity and respect"

The NHS' own standards include a commitment to patients being treated with empathy, dignity and respect. This was not my experience on my outpatients visit for an investigation. Nursing staff in the main were very professional, however the hospital needs to look at attitudes and behaviours at the consultant level, as to whether they genuinely aim to provide the patient with a positive experience when they are feeling very vulnerable. It should never be the case that the patient is treated roughly and spoken to in an irritated way that leaves the patient upset. I would be very reluctant to return to this department, and should the need arise will seek an alternative. You need to get more detailed feedback which this forum doesn't allow for, but you could and should ask staff for their observations on whether the consultants they are supporting are up to the mark, and whether they should be retrained, when their attitude and behaviour is negatively impacting the patient experience.