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Care Opinion

Emergency Surgery for Broken Hip

Posted By V Concerned

"Emergency Surgery for Broken Hip"

About: Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d) Scottish Ambulance Service

(as a relative),

Ambulance came quickly, the professionalism of the paramedics was reassuring, as they worked steadily to assess broken hip, give pain relief and organise transport down stairs and into ambulance to QEUH.

After not that long a staff member from the QEUH immediate assessment unit phoned to confirm the hip was broken and would require admission.

The next day anaesthetist phoned to inform that immediate hip surgery was required otherwise parent would be bedbound for life but that there were substantial risks due to heart problems. However he and his colleagues would seek cardiology input as to what could be done to reduce the risks and give best chance of parent getting through surgery.

We welcomed this straight talking and decisive action, while feeling like they would do their best - it worked and parent got through successful surgery to repair hip.

As a family we are very grateful for the efficient service to rescue parent and amazing skill in the successful surgical treatment at QEUH.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 05/08/2022 at 08:05
Published on Care Opinion at 08:05

Dear V Concerned

Thank you for your kind words about the ambulance crew who attended your parent.

It must have been a very worrying time for you and I am glad they were able to reassure you. I do hope your parent is making a good recovery.

If you would like me to pass your thanks to the crew could I ask that you email our Patient Experience Team at sas.feedback@nhs.scot with your name and username, your parent's name and address and date where we attended.

Many thanks

David

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC nearly 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 05/08/2022 at 17:12
Published on Care Opinion at 17:12

picture of Kevin Torbet

Dear V Concerned

Thank you for taking the time to leave your feedback on Care Opinion in regards to your experience of using the Orthopaedics Department of the Queen Elizabeth University Hospital.

I was sorry to hear of your parent's need to attend the hospital due to a broken hip. This must have been very stressful for you all as a family.

It was great to hear of the decisiveness and communication of the staff involved who acted swiftly to prevent further complications with your parent's health.

I will be sure to pass on your many thanks to the staff involved who I'm sure will all be touched to hear of your parent's progress.

I hope they are now feeling better and thanks again I will make sure this is fed back to the teams.

Kind regards

Kevin

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