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Unpleasant procedure made better by staff

Posted By thubanwc99

"Unpleasant procedure made better by staff"

About: New Victoria Hospital / Endoscopy

(as the patient),

I had to have a Colonoscopy done at the New Victoria this afternoon and I would just like to say thanks to everyone involved my care.

Dawn - the receptionist

Gayle - who saw me into the ward and Jean who took all my details she had  just started in the ward the day before and was so good that I would never have known.

Katie who put my cannula in with no discomfort and took my blood pressure.

Laura and Lorraine who took me through to theatre and set me up.

Val who performed my colonoscopy.

The nurse who make me the best toast and tea.

Sorry can't remember the name of the nurse who walked me out the ward

Each and every one of you were very kind and compassionate and put me completely at my ease.

Val explained everything in detail to me at the end of it and during it made me feel so comfortable

All in all what could have been an awful experience was really wasn't

Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


Treatment

Treatment


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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC nearly 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 15/07/2022 at 15:01
Published on Care Opinion at 15:01

picture of Kevin Torbet

Dear thubanwc99

Thank you for taking the time to leave such lovely feedback in regards to your experience of using the Endoscopy Department of the New Victoria Hospital.

It was wonderful to hear you had such a great experience and all the staff you encountered were friendly, approachable and efficient throughout your journey.

I will be sure to pass on your thanks to all the staff named who I'm sure will be delighted to hear they made such a difference while you were under their care.

I hope your recovering well back at home and thanks again this means a lot to the staff.

Kind regards

Kevin

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