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Very Helpful Staff

Story from nhs.uk

"Very Helpful Staff"

About: The Grange Group Practice

I needed a repeat prescription to take meds on holiday. I spoke to a member of staff who arranged this for me. I came back off holiday with what I thought was Covid. Took a test not, Covid. Rang the practice spoke to a member of staff who arranged straight away for medication. Customer service is rare to find these days but I always find this practice to be very efficient and courteous.

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Responses

Response from The Grange Group Practice nearly 2 years ago
The Grange Group Practice

Submitted on 11/07/2022 at 22:35
Published on nhs.uk on 12/07/2022 at 10:20

Dear patient

Thank you for taking the time to leave such a positive review. We are focussed on delivering a great patient experience every time.

Our team will be delighted to know you were happy with the service and able to get your medication quickly.

This review will be shared with our whole team at our next meeting. I hope you will continue to leave feedback and let us know how we’re doing.

Kind regards

DS

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