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"Extremely long wait hours "

About: Newham General Hospital

I visited A&E with my 14 months old daughter who was vomiting persistently including a green vomit on an empty stomach. Firstly my mother who came with me wasn’t allowed inside which was very rude and uncalled as the waiting area was empty. When I came there were a maximum of 10 patients ahead of me, still had to wait FIVE hours to see a doctor. Doctor took blood sample and said results will be back in an hour - waited for 2.5 hours and the doctor said that the full results are not back because the blood is clotted and test cannot be performed. Seemed like it was a joke to them. Someone brought a sick child and after waiting for almost 9 hours, all they get told is to go home and bring again if situation worsens. Do not recommend as my child would have perhaps been feeling better at home than being treated carelessly at the hospital.

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Responses

Response from Newham General Hospital nearly 2 years ago
Newham General Hospital
Submitted on 11/07/2022 at 12:10
Published on nhs.uk at 18:03


Dear Zeek K

Thank you for taking time to contact us with feedback following your recent visit to Whipps Cross Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email to nuhpals.bartshealth@nhs.net or telephone 02073639292

Kind regards

Central Complaints Team

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