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Care Opinion

Out of our depth

Posted By jackpotrn76

"Out of our depth"

About: Children's Specialist Health Services / Child & Adolescent Mental Health Services (CAMHS)

(as a service user),

My daughter was referred to CAMHS in May 2020 and as yet has had no contact or treatment, I have called them myself detailing a worsening situation and my GP has contacted them for support, during one conversation I was told my daughter wouldn’t be seen sooner unless she was suicidal this was a horrible conversation and I remember saying to the worker, that I hope we never get there.  

Unfortunately they neglected to provide any care and my 17 year old daughter attempted to take her own life, as a family we are terrified, angry and completely out of our depth

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Responses

Response from Trudi Marshall, North Lanarkshire Health & Social Care Partnership nearly 2 years ago
We are preparing to make a change
Trudi Marshall
North Lanarkshire Health & Social Care Partnership

Submitted on 14/07/2022 at 11:05
Published on Care Opinion at 11:50

picture of Trudi Marshall

Thank you for your feedback to the service and making us aware of your difficult situation

I am very saddened to hear that you have had such a challenging experience trying to communicate your daughter’s distress to the service. I apologise if you feel that your concerns were not heard and you were left feeling upset and unsupported. Please be assured that we take communication regarding attempted suicide and suicidal thoughts in young people very seriously.

As such, I would urge you to contact the service as a matter of urgency to ensure an appropriate assessment is undertaken as soon as possible.

Please contact Adam Fitzsimmons, Nursing Outreach Team Leader on 01698 753804 in the first instance or Elaine McVey, Clinical Manager CAMHS on 01698 753804 if you feel you would like to discuss your experience further.

I would like to apologise again for any distress caused to your daughter and your family.

Trudi

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