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"2 wonderful members of staff! "

About: Penrith Hospital

I came in after dislocating my knee and hurting my ankle (turns out it was snapped in 2 places!) and the 2 ladies that looked after me were amazing, I think one was a student. I was in a lot of pain and on my own and they comforted me and calmed me down. I can’t remember their names but but it was the 1st July around 3pm in the A&E department. After my X-ray they put me in a cast, made sure it was comfortable for me and made sure I made it to the car safely. I honestly can not thank them enough for their amazing service.

The only negative was in the X-ray department, I needed help getting onto the bed to have the X-ray, having 2 broken bones in my ankle and also dislocating my knee, it was very painful to lift it and I was left to get on the bed by myself with no help, even after asking the man for help while crying in pain.

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Responses

Response from Penrith Hospital nearly 2 years ago
Penrith Hospital
Submitted on 08/07/2022 at 13:18
Published on nhs.uk at 21:51


Dear Kayleigh

Thank you for taking the time to share your positive feedback regarding your recent attendance at the Urgent Treatment Centre at Penrith Hospital, I will share this with the staff team.

I am sorry you didn't receive the support you needed when you were getting onto the bed. This feedback will be shared also.

I wish you a speedy recovery.

take care

Sylvia

Patient Experience Manager

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