My partner took our 3 year old son to A+E yesterday evening with a suspected broken arm. Waited there for almost 3 hours without even being triaged. Begrudgingly, the receptionist informed there were 8 people in front of him just to be triaged, after I asked how much longer we’d have to wait.
Eventually I gave up. Left the hospital without being seen by anyone as by this time, my son hadn’t eaten and it was 9.30pm, he was exhausted and cold.
This morning I took him to New Cross. Arrived at 9.00am. He was triaged, x-rayed and fixed (pulled elbow popped back into place) and we were home before 11am.
I have worked for the NHS since 2010 so I understand first hand the strain on service and the ongoing issues. However, to wait almost 3 hours not to be even triaged for a child under 5, who is in visible pain and distress is unacceptable.
I won’t be visiting Sandwell hospital anytime soon and will continue to travel to New across should the need ever arise again.
"Terrible service"
About: Sandwell and West Birmingham Hospitals NHS Trust Sandwell and West Birmingham Hospitals NHS Trust Birmingham B18 7QH
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