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Terrible

Story from nhs.uk

"Terrible "

About: Royal Surrey County Hospital

In June 2021 I saw a Dr on the pain management team, she was rude and unsympathetic. I've degenerative disc disease and bone spurs in my spine (had mri)

She bluntly told me the pain was muscular.I made a formal complaint but asked to see another Dr and go ahead with steroid injections. Roll on 13 months and no word from them despite my GP and I contacting them ,I was told it was an "computer problem due to knew software ". I contacted PALS and the lady spoke to the team about why I'd not had a follow up ,their reply was "we don't know why" (I'd not been contacted again after waiting 14 months).

Covid or IT issues are NOT an excuse.

Avoid the Royal Surrey Hospital at all costs.

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Responses

Response from Royal Surrey County Hospital 12 months ago
Royal Surrey County Hospital

Submitted on 03/04/2023 at 15:42
Published on nhs.uk on 05/04/2023 at 23:19

We are sorry to hear that your experiences were not of the usual high standard that we aspire to. We are always keen to listen to patient feedback and use it to improve our services. If you would like to follow up this issue once again, please do call or email our very helpful Patient Advice and Liaison Service. They are available Monday to Friday from 9am to 3pm on 01483 402 757 or by emailing rsc-tr.PALS@nhs.net. With kind regards from the Communications Team.

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