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From first to last we found the experience friendly

Posted By lionzb55

"From first to last we found the experience friendly"

About: Royal Cornwall Hospital (Treliske) / Pre-Operative Assessment

(as a service user),

From first to last we found the experience friendly, approachable and easily understood all that was happening.

For the road authority 

PS. please can the road signage be bigger and better. We were not the only ones to spend time circling the hospital.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Claire Richards, Lead Nurse, Pre Op Assessment, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
We are preparing to make a change
Claire Richards
Lead Nurse, Pre Op Assessment,
Royal Cornwall Hospitals NHS Trust

Submitted on 27/07/2022 at 09:28
Published on Care Opinion at 10:32

Thank you for your feedback. I am sorry that you found us difficult to find. Our booking team usually explain to our visitors how to get to us and send written instructions when time allows a letter to be sent. I have just contacted our Estates department to see if we can review our signage again.

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 01/08/2022 at 15:39
Published on Care Opinion at 15:39

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
We have made a change
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 25/08/2022 at 14:17
Published on Care Opinion at 15:01

picture of Jess Saunders

Dear lionzb55,

I hope you are well. I just wanted to let you know that we have updated our signage following your feedback in the hope that it will make it easier to find the Penventinnie Lane where the Pre-Operative Assessment Clinic is situated at the Trust - I haver included pictures of the updated signage. Image titleNew signage indicating Penventinnie Lane and Pre Op Assessment

Thank you again for taking the time to share your story with us and helping us to make improvements for future patients accessing the service.

Best wishes,

Jess

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