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"Horrible Experience"

About: Pinderfields General Hospital

Had to attend A&E @ Pinderfield's following a consultation from a same-day GP appointment due to my symptoms.

Was told i could possibly have a torsion of my ovary - queue 5hr wait in a&e, seen by the triage nurse who was lovely! couldnt fault her, however the Dr i was seen by could listen better.

I have previous existing conditions that he wasnt that interested about the concern from my GP prompted me to going to a&e something i didnt want to and told to request a scan to see what was happening.

Mentioned this to the Dr and all i got told was to provide a urine sample and that they dont do Ultrasounds after hours - which i know isnt true having worked for the trust before. Refused my request to be seen by Gynaecology , and then told "its only a urine infection take these" medication that i said it wouldn't work - i then had to go back to my GP the day after and finally referred for an ultrasound which i now have the results back and having to wait longer for a gynaecologist.

Thank you ... not

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Responses

Response from Pinderfields General Hospital nearly 2 years ago
Pinderfields General Hospital
Submitted on 05/07/2022 at 09:47
Published on nhs.uk at 13:24


Dear Steph

Thank you for taking the time to post your comments regarding your recent attendance to our Emergency Department at Pinderfields Hospital.

I am sorry to read of the events you have described and that you have clearly been left feeling distressed and frustrated by your experience. This is definitely not what we would want any of our patients to experience and for that I am sorry.

I will be sharing your comments with the wider team as it is important we learn from our patient's experience and in particular, for the negative impact this has had on you.

Thank you again and I hope you're not having to wait too long for your gynaecology appointment.

Kind regards

Clare Blackburn

(Head of Patient Experience)

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