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Great Practice

Story from nhs.uk

"Great Practice "

About: Healthshare Ltd

Shortly? Booked my appointment via SwiftqueueU. Earliest time was 01.07. 20 days waiting time. 1 hour long travel from my home. I got all reminder and all information about this ultrasound abdomen. On txt message and on emails as well. But when I went there they told me I'm not on the list. I presented my active appointment on the Web site and they told me sorry it's system problem. But they told me ok if I waiting they can help between two patients appointment. So they did my ultrasound 1 hour 45 mins later.. I just want give 5 STAR and Big thank you for this two ladies. They are did they best. Thank you. If they not did. I'm just vaste my day and travel costs.

So it was a great patients care.

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Responses

Response from Healthshare Ltd nearly 2 years ago
Healthshare Ltd

Submitted on 04/07/2022 at 08:46
Published on nhs.uk at 12:08

Dear Laszlo, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and that the team were able to rectify the situation after a system issue. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards

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