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Care Opinion

Professional but warm and understanding

Posted By hawkcd65

"Professional but warm and understanding"

About: Royal Cornwall Hospitals NHS Trust

(as a service user),

My appointment with Catherine was so refreshing. She was professional but warm and understanding. Explained everything fully and calmed any reservations I may have had about my cataract surgery. She was on time and efficient, the NHS is going through a tough time and as an employee with a GP surgery I understand the stress. Catherine was a breath of fresh air and a real asset.

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 08/07/2022 at 14:44
Published on Care Opinion at 14:44

Thank you for taking the time to provide us with your lovely feedback. Firstly, Please accept my apologies for the delay in getting back to you on here.

It is so great to see that your appointment with Catherine went well as she explained everything and calmed reservations you had regarding your surgery. I'm so pleased to see that you had such a positive experience.

I am writing to you as a member of the Patient Experience team, but I will ensure your feedback is forwarded to the appropriate team - I am sure they will all be pleased to receive it. We will also make sure that Catherine gets a special 'thank you' through our Learning from Excellence scheme.

Best Wishes

Megan

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Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust nearly 2 years ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 08/07/2022 at 15:19
Published on Care Opinion at 15:19

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

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