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Wonderful hospital let down by pharmacy!

Story from nhs.uk

"Wonderful hospital let down by pharmacy! "

About: The James Cook University Hospital

After waiting for over 2 years, I was admitted for surgery and from entering the building the service was exceptional. Nothing was a trouble from friendly, obliging staff. After surgery I was admitted to ward 5 where the excellent care from all staff continued. Then came discharge, I waited 7 hours for a prescription. This meant I was occupying a bed, ate 2 meals and took up staff time. Come on NHS management sort this out as I hear it’s common in most hospitals. How much more efficient and cost effective would you be if you reorganised your pharmacy services? Help your wonderful staff, don’t put stumbling blocks in their path, they and your patients deserve it.

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Responses

Response from The James Cook University Hospital nearly 2 years ago
The James Cook University Hospital

Submitted on 01/07/2022 at 15:56
Published on nhs.uk at 19:29

Good afternoon

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

Thanks also for the post about your positive experience at The James Cook University Hospital when you attended for surgery. I am sure the staff will be very happy to receive your compliment.

I am, however, sorry for your discharge delay while waiting for medication from Pharmacy.

Please contact the Patient Experience Department on 01642 854807 who can help to resolve your issues.

The service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

We look forward to hearing from you shortly and in the interim, please be assured that Pharmacy has been made aware of your comments.

Thank you

Kind regards

Patient Experience Department

The Old Post Room

North Reception

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.patient.experience@nhs.net

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