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"Excellent care"

About: The Gateway Medical Practice

My experience of Springhead Health has always been positive. My queries are dealt with efficiently, and all the staff are welcoming. The GP's I have had telephone consultations with have always been caring and listened. Administration staff are great. I am on a lot of medications now and I have never had an issue with my prescriptions. You have to allow time for a busy NHS practice to process queries....to expect anything immediately is unreasonable. I usually receive a response much sooner than anticipated. I am grateful to all the staff at Springhead.

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Responses

Response from The Gateway Medical Practice nearly 2 years ago
The Gateway Medical Practice
Submitted on 30/06/2022 at 11:17
Published on nhs.uk at 11:49


Dear Sian, Thank you for leaving such great feedback. I am really pleased to hear you have had such great experiences with us. I will share your feedback with the entire team. Kate, Patient Engagement Lead.

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