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"Different visits with different experience "

About: Birmingham Children's Hospital

We have visited the hospitals emergency few times. Each visit was with different experience. When my son was one he hurt his ankle really bad we have been admitted quite fast, he had x-ray and good check up on his feet.

When he was around 2 he had some type of tummy bacteria this was way the worst experience as the waiting time was extremely long for child that small with diarrhoea, vomiting, tummy pain and dehydration. We ended up with beeing admitted and stayed overnight. He been in constant pain, crying almost all stay there, been given only calpol and fluids then next day for lunch for child with stomach problems he been served fish fingers, chips and some type of pizza thing...

Then we have been there at the covid time after he fainted at school and hit his head on chair. This one was the best experiance out of them all he had everything checked almost streight away, blood, head, heart sugar level etc. Extremely professional.

He also been twice with what happened to be sprained ankle one of it recently. We have been waiting 4h to be seen by doctor, arrived at 9pm there was looots of people waiting there, information on waiting time was between 7-9h. One lady next to us been waiting from 6pm and she been still waiting when they called us (i hope her daughter was alright).

In overall it all depends on how much people is there, how much doctors is there and with what you are coming. I noticed that children with tummy problems or cough/chest problems been waiting the longest as there were so much of them :(

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Responses

Response from Birmingham Children's Hospital nearly 2 years ago
Birmingham Children's Hospital
Submitted on 01/07/2022 at 11:20
Published on nhs.uk at 18:51


Thank you for taking the time to offer feedback on your visits to the Children's Emergency Department. We have experienced very high demand over recent months and waiting times will vary according to time of day, number of patients already waiting and severity. Patients are checked and some may be seen sooner due to needs. We have also introduced a secondary urgent care service to help us meet demand at all times. We have also introduced extra staff at busy times to support the waiting area with drinks, colouring sheets and interpreting support. We do seek to give a professional and comprehensive service for all patients and we thank you for your kind words about our professional staff.

With best regards, The PALS Team at BWC NHS Foundation Trust.

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