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Terrible service

Story from nhs.uk

"Terrible service"

About: King George Hospital

Went for my sons Xray appointment after waiting since Oct 2021 and when we went the hospital didn't have the X-ray form. Have to wait for another appointment. Advised PALS and they never answer their phone

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Responses

Response from King George Hospital nearly 2 years ago
King George Hospital

Submitted on 04/07/2022 at 11:45
Published on nhs.uk at 12:40

Thank you for taking the time to provide us with your feedback, we are so sorry to hear about the trouble your son has had trying to get an X-Ray. We note from your comment that you have tried to contact us by telephone but were not successful in speaking to a PALS officer, please accept our apologies, our telephone service is currently very busy. We would urge you to email us, bhrut.pals@nhs.net and we will do all we can to help resolve the concerns that you have raised. Once again, thank you for taking the time to make us aware of your experience.

Kind Regards

The Patient Advice and Liaison Service

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