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"The whole process was seamless and comfortable"

About: University Hospital Wishaw / Day Surgery

(as a service user),

I attended day surgery at Wishaw for a hysteroscopy, polypectomy and biopsies.  From the moment I attended reception till the moment I left I felt reassured. Everybody I encountered was so lovely.

Cheryl and Elsbeth introduced themselves and explained what would happen - they were amazing. I spoke to anaesthetist,  Dr Burns, before my surgery and knew instantly I was in great hands.  I was a little nervous about perhaps experiencing pain and felt instantly reassured after speaking to him. I then spoke to the surgeon who went through my consent. I opted for a spinal.

After checklists were done I went to the anaesthetic room with the anaesthetic nurse who was fantastic, Dr Burns completed the spinal so quickly and painlessly that I never felt anything. I continued into theatre where the staff were so friendly and I was taken great care of. I never felt any discomfort throughout the surgery and was spoken to throughout the procedure which kept my mind off everything going on.

After surgery I went to recovery. Cheryl and Elsbeth could not have done more for me, they were fantastic. To be honest the staff from start to finish could not have done any better. The whole process was seamless and comfortable and I felt the time taken to reassure me and care for me throughout was incredible. 

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire nearly 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire
Submitted on 01/07/2022 at 08:58
Published on Care Opinion at 08:58


picture of Jean MacDonald

Good morning Anoyp83

Thank you for taking the time to share your feedback on Care Opinion regarding your recent surgery in our Day Surgery Unit, University Hospital Wishaw.

I am delighted our staff were able to allay any anxiety and fear you may have had prior to your surgery. I am sure Cheryl, Elsbeth, Dr Burns and the rest of the team looking after you will be absolutely over the moon with your kind words.

Our staff work so hard to provide first class Person Centred Care to all patients, looks like they are getting this right.

I hope your recovery is going well and wish you all the best for the future.

Kind regards

Jean

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