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"A credit to the department"

About: Tameside General Hospital / Cardiology

(as a carer),

I took my 86 year old mum who is severely disabled to Tameside Hospital for a Heart scan and echo.

We were warmly greeted by a member of staff called Andrea who apologised for the delay. In actual fact my mums appointment was for 09.50hrs and it was 10.00hrs. So actually not that late.

Andrea said she was going to be performing the scan. My mums mobility is very poor. Andrea was fantastic she gave my mum all the time she needed she scanned her making sure my mum was comfortable at all times.

She explained everything she was doing.

Once the scan & echo were complete Andrea explained she would be referring my mum to the cardiologist rather than waiting for her GP to do it.

Andrea is a credit not only to her department but also to the Hospital. Her kindness and patience was very much appreciated and my mum felt very safe with her.

Well done Andrea you were an absolute star..

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Responses

Response from Sue Rothwell, Assistant Chief Nurse, Corporate Nursing and Integrated Governance, Tameside and Glossop Integrated Care NHS Foundation Trust nearly 2 years ago
Sue Rothwell
Assistant Chief Nurse, Corporate Nursing and Integrated Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust
Submitted on 28/06/2022 at 15:33
Published on Care Opinion at 15:33


Thank you for posting about your recent experience when you accompanied your mum for a heart scan and echocardiogram at Tameside Hospital.

I was very pleased to read that you both had such a positive experience and that staff member Andrea was supportive and helpful during your mum’s appointment.

Your feedback has been shared with the team that you have mentioned so that they are aware of your comments and can pass these onto Andrea. Thank you again for taking the time to share these compliments and your feedback as they are extremely important to our staff.

Best Wishes

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