"Usually very helpful "

Having recently had surgery at a hospital out side east Yorkshire, because I have a rare condition and the treatment was not available locally. I was concerned that my incision had started to bleed. As I’m immune suppressed I was worried about infection. I rang to see if I could see a nurse at the practice just to check it was okay. A Doctor rang back, and I was told “ it’s out of our remit “ when inquiring how would I known if it was infected, I was told if it’s hot or feels burning go to the hospital. So In other words wait till you get infected by that time it could too late and become serious . ie I was worried about sepsis as my treatment is plasmapheresis blood related. No advice was given about cleaning the wound keeping it dry or using antiseptic. Why ? What care was I given 10 mins for practice nurse to have a look that’s all it would have took to put my mind at rest . Very poor service.