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Care Opinion

Communication was excellent

Posted By aquariusxh87

"Communication was excellent"

About: University Hospital Monklands / Renal (Ward 1) University Hospital Monklands / Theatres, Recovery & Anaesthetics

(as the patient),

I want to thank all the staff on ward 1 of Monklands Hospital, and special thank you to Alison and Zoe.

I collapsed in the bathroom at home and ended up in this ward for six weeks after they discovered I had a problem with my kidneys. The care I received was second to none. I was completely involved in my care and the communication was excellent. Everyone was so lovely and kind from the tea ladies to the cleaners and the medical staff. Made my stay there a pleasure.

I had to go to theatre for a biopsy and I was really nervous but 2 staff held my hand and came with me, they chatted away, we laughed and put me at ease, so much so that when I asked when the operation would begin they told me it had been done and was over.

We spoke as if we had known each other all our days.

Everyone I met there had such manners, polite, caring and kind. I am now with medication and I have so much trust in them now that I have no concerns.

Outstanding people, outstanding care.

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Responses

Response from Angela Steed, Assistant Service Manager - Medical & Care of the Elderly, UHM, NHS Lanarkshire nearly 2 years ago
Angela Steed
Assistant Service Manager - Medical & Care of the Elderly, UHM,
NHS Lanarkshire

Submitted on 27/06/2022 at 13:49
Published on Care Opinion at 13:49

picture of Angela Steed

Thank you for taking the time to leave a review. I will make sure this is shared with the team, who will be absolutely delighted to hear of your experience while under their care, and to receive your kind comments. I am glad that they were able to put you at ease and that they kept you updated, something which is really important when you are in hospital as it can be an anxious time. They are a fantastic team. Thanks again; I know they will really appreciate your lovely comments.

Hope you are now feeling much better.

Best wishes

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