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I can't speak more highly of the staff I came into contact w...

Posted By MrsJ9794

"I can't speak more highly of the staff I came into contact with"

About: Victoria Hospital / Day Intervention Unit

(as a service user),

I was admitted to the Day Intervention Unit as I was having a biopsy on a lump. I was nervous going in but S/N Bobby met me and looked after me during my stay. She was very friendly and immediately put me ease. Bobby explained everything to me and was never far away which was comforting.

I met my surgeon Mr Naqvi quite quickly too, who was also lovely and again put me at ease about the procedure, explaining everything that was going to happen or may happen once the procedure was underway. 

Dr Bell was the Anaesthetist. She was very professional and I felt very safe in her hands.

I really can't speak more highly of the staff I came into contact within the DIU,  and should I have to go in again I certainly would not be as nervous as I was. Thank you so much for all you do.
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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife nearly 2 years ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 05/07/2022 at 09:39
Published on Care Opinion at 09:39

picture of Siobhan Mcilroy

Morning MrsJ9794

Thank you so much for posting on care opinion, we welcome all feedback. I am pleased to hear that you felt looked after and the team made you feel at ease and safe. It sounds as though good communication has been key in helping you have a positive experience. I will ensure your comments are passed on to S/N Bobby, Mr Naqvi, Dr Bell and the wider team. Again, thank you for your lovely comments and I hope you have made a speedy recovery.

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Response from Donna Cowie, Charge Nurse, Day Intervention Unit, NHS Fife nearly 2 years ago
Donna Cowie
Charge Nurse, Day Intervention Unit,
NHS Fife

Submitted on 07/07/2022 at 15:47
Published on Care Opinion at 16:06

Hi MrsJ9794

Thank you so much for your lovely feedback and taking the time to write on our care opinion. We are very proud of our team and I will certainly feedback your very positive experience to them. I am so glad your procedure went well and that everyone involved was able to help make you more at ease and therefore make it a positive experience.

Hope you are recovering well.

Donna

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