This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Constant rescheduling

Story from nhs.uk

"Constant rescheduling "

About: Basingstoke and North Hampshire Hospital

I was referred by my gyno consultant which i had on the 7th April and since then my appt at the gyno clinic which is just a phone call has been rescheduled lots. Today i received a letter in the post to say its been rescheduled again. From the 7th April to my new appt i will have waited 5 months for my ultrasound results. I know the NHS is under severe pressure but on top of other issues with the gyno department and lack of understanding of trans health care as a trans man i have lost all trust in the service and i am feeling really let down.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Basingstoke and North Hampshire Hospital nearly 2 years ago
Basingstoke and North Hampshire Hospital

Submitted on 30/06/2022 at 09:33
Published on nhs.uk at 11:41

Dear Jacob

I am sorry to hear of the of the appointment delays you are experiencing and can appreciate how frustrating and disappointing this must feel. I am also really sorry that you do not feel well cared for as a trans man in our gynae service. I want to assure you that your concerns around this have prompted a new look within the team, and we are taking these very seriously, with the support of our Trust Equality, Diversity and Inclusion lead. We want all patients to receive outstanding care. I know that you are already in contact with the customer care team and we are looking into what happened, and working to learn from your experience. Please do not hesitate to contact our customer care team again if there is more we could be doing to help at this time. They are available on 01256 486766 or via email: customercare@hhft.nhs.uk.

Once again, I am so sorry you have not feel well supported by our services.

Kind regards

Alex Whitfield

Chief Executive

Opinions
Next Response j
Previous Response k