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Trying to get an appointment

Posted By normafs49

"Trying to get an appointment"

About: Sexual Health Services - North Staffordshire and Stoke-on-Trent (Open Clinic)

(as a service user),

I have tried to contact over three different days.  All I get is a message saying that the line is busy, please hold or try later.... every time I have been on hold for more than an hour.

I need a coil removed and a new one as I need to have HRT. Unless this can be done I can't have HRT. The doctors can't do this as my pelvis is quite a way back.

This has made me feel frustrated and upset as I need to move on with medication.

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Responses

Response from Julia Barraclough, Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service, MPFT nearly 2 years ago
Julia Barraclough
Service Manager, North Staffordshire & Stoke on Trent Sexual Health & HIV Service,
MPFT

Submitted on 23/06/2022 at 11:19
Published on Care Opinion at 11:19

picture of Julia Barraclough

Dear normafs49

I am really sorry to hear you are having difficulty with accessing our service to book an appointment. Our phone lines are exceptionally busy and staff are answering calls continuously throughout the day.

If you could email me with your name and a contact telephone number I will get a member of my team to ring you to arrange an initial telephone consultation appointment.

Kind regards.

Julia Barraclough - Service Manager

Email - juliac.barraclough@mpft.nhs.uk

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