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"Hard to get seen or have telephone calls"

About: Blackthorn

incredibly hard to be actually seen by a doctor. Had test results in and they tried to make me wait over a month for my results, only when complained did they speed this up. After having test results back had to wait 3 weeks for an appointment to discuss moving forwards with my problem and options, never got the phone call as it was never booked in in an error on their behalf. Then they tried to book me in for a triage call, and upon saying that I do not need another triage call and I needed a consultation call did they book me in for this. Reception and doctors are lovely and professional, I cannot fault them on that, but the wait times and poor organisation is shocking. Endless problems with endless waiting times. I will be looking to move elsewhere.

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Responses

Response from Blackthorn about a year and a half ago
Blackthorn
Submitted on 26/10/2022 at 09:41
Published on nhs.uk at 18:57


Dear Patients, I am so sorry to hear that you had difficult with receiving your results and that failed to help you in a timely manner. It would be good to get further information, therefore please do contact me a the practice.

Kind regards

Debra

Practice Manager

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