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Staff couldn't do enough for me

Posted By Natbs79

"Staff couldn't do enough for me"

About: Daisy Hill Hospital / Emergency Department Daisy Hill Hospital / Female Medical Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

After collapsing, somebody called me an ambulance which brought me to the Emergency Department at Daisy Hill Hospital. The ambulance staff were absolutely fantastic. Everything in A&E was absolutely fine. All the staff were very polite.

I was then moved up to the Female Medical Ward. It has been absolutely lovely on the ward - it really couldn't be nicer. The staff have all been fantastic - they really couldn't do enough for you. Andrea in particular has been absolutely lovely.

The attitude of all staff members has been brilliant - you will not get one bad word from me regarding the staff. The communication with staff has also been brilliant - they explain everything so very well. I am a bit of a picky eater but any food I have eaten has been alright and there certainly is enough of it. The ward itself has been clear and comfortable.

I have no suggestions for improvement. My overall experience has been a good one and after this experience I would definitely come straight back to Daisy Hill over any other hospital - it has just been that good.

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Responses

Response from Demi McKay, Personal Public Involvement & Patient Experience, Quality & Safety Improvement, Northern Ireland Ambulance Service nearly 2 years ago
Demi McKay
Personal Public Involvement & Patient Experience, Quality & Safety Improvement,
Northern Ireland Ambulance Service

work with service users of NIAS, chair of stakeholder forum events

Submitted on 22/06/2022 at 14:20
Published on Care Opinion at 14:20

picture of Demi McKay

Hello!

Thank you so much for taking time to write such lovely comments about the Ambulance and Hospital staff who treated you during your recent emergency.

It is always both heartwarming and a boost to morale to know that we have provided a high level of service. Our staff work very hard to ensure we make everyone feel safe in good hands and well looked after.

I hope that you are feeling much better and continuing to get stronger each day.

Best wishes

Demi McKay

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Response from Gemma Gill, Sister, Female Medical DHH, Acute, Southern Health and Social Care Trust nearly 2 years ago
Gemma Gill
Sister, Female Medical DHH, Acute,
Southern Health and Social Care Trust

Submitted on 23/06/2022 at 04:53
Published on Care Opinion at 04:53

thank you for your positive feedback about female medical

staff all work above and beyond to ensure the care needs of all patients are maintained at the highest level

we are lucky to have fantastic staff, I will feed back to the staff as this is a great boost to staff morale

thank you

gemma gill clinical sister fmw

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Response from Paul Smyth, Interim Head of Service Emergency Departments, Acute & Emergency Medicine, Southern Health and Social Care Trust nearly 2 years ago
Paul Smyth
Interim Head of Service Emergency Departments, Acute & Emergency Medicine,
Southern Health and Social Care Trust

Submitted on 07/07/2022 at 11:47
Published on Care Opinion at 11:47

Good morning

Thank you for taking the time to provide us with this feedback. I am glad to read that you have had a positive experience in our Emergency Department in what I am sure was a worrying time for you.

I am pleased to read your kind words of praise towards our staff.

I hope you are recovering well.

Kind regards

Paul Smyth

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